MDlH
Matthew De la Harpe

1 reviews | Active since Nov 2013

01 May 2020, 21:31

VODACOM FIBRE IS THE WORST

I have just about had it with Vodacom. Honestly if you are looking for Fibre do not opt for this service provider. Last year I sat 3 months with no internet over November December and most of January. I relocated units in the same complex and they would not help me relocate. The customer care line laughed in my ear, ****, best is if they say a manager will call you back, they never will. Now to top it off I have been requesting Vodacom to debit order my account for the last few months. They continue to not do this. My bill is increasing and I would just like to make sure my accounts are paid. I called in and spoke to the worst customer care consultant ever, she was disrespectful and one of the reasons I will not be renewing any of my contracts with Vodacom once they are complete and moving my family away who have been with Vodacom for 20 odd years. Vodacom what is going on. Especially during a time like this when a customer would like to pay their account.

0
Replies (1)
Vodacom
Vodacom's reply03 May 2020, 16:48
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team