KN
Kali N

1 reviews | Active since Feb 2022

08 Feb 2022, 07:04

Vodacom fibre is the worst

worst customer service and service in general, been 3 weeks without wifi, no-one at Vodacom seems to. want to help. The technicians have cancelled 5 appointment, they don't phone or let you know either so its been an endless circle of calling and no-one doing anything, going to cancel this service and my advice to others is to avoid using Vodacom as your ISP. they literally do not care andall the customer service is trained to do is 'escalate' things which does absolutely nothing.

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Replies (1)
Vodacom
Vodacom's reply08 Feb 2022, 07:16
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team