VODACOM FIBRE IS THE WORST

Item: Vodacom
Rating: 1
Author: samantha.denman samantha.denman

Do yourself a favour and DO NOT get fibre through vodacom. Conectivity is absolutely terrible. I've complained several times and all they do is reset the router. The problem just continues. Even though I've asked for a manager to call but that neither happened. The struggle just continues. Trust me when I say that they the worst fibre provider out there and terrible customer service as well.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Dec 2019, 07:20

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply24 Dec 2019, 07:20

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

13 Jan 2020, 14:59

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team

Vodacom's reply13 Jan 2020, 14:59

Official

Dear Customer,

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team