Vodacom Fibre is the worst

I am so disappointed in Vodacom Fibre. I have always been with Vodacom and got my first contract (still have it) in 1997. I reported a fault with my fibre line a week ago, and so Vodacom cancelled it, instead of fixing. They claimed it was a mistake. However, to get it reactivated has been impossible. I have spoken to 7 different call center agents and submitted ID and bank statements four times. The net result is one week later, they cant find any record on their system for my re-activation/new order. It is unreal!!! DO NOT USE Vodacom