JW
Jacques W
1 reviews | Active since Dec 2015
02 Sept 2020, 10:18
Vodacom Fibre is the pits (Part 2)
So once again no fibre connection through Vodacom for the umpteenth time. Just tried to log a call and the representative Redah Arnold) advised that they cannot advise when the fibre will be back online again also cannot provide me with a reference number for my call as they don't provide reference numbers when then are outages (I wonder why, is that because there are so many outages that they don't want record thereof???). The representative Redah Arnold also came across sarcastic when advising that I will be putting a complaint forward.
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Replies (2)
Vodacom's replyOfficial
02 Sept 2020, 10:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Sept 2020, 10:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JW
Jacques W's updateReviewer Update
03 Sept 2020, 21:56So only one day later and guess what... Vodacom fibre is down again... it is beginning to look like with Vodacom fibre you are lucky if you can have one day without having any down time and still have to for a service you are not getting. I can kick myself for choosing Vodacom fibre...
JW
Jacques W's update03 Sept 2020, 21:56
Reviewer Update
So only one day later and guess what... Vodacom fibre is down again... it is beginning to look like with Vodacom fibre you are lucky if you can have one day without having any down time and still have to for a service you are not getting. I can kick myself for choosing Vodacom fibre...