Vodacom Fibre is TERRIBLE!

Item: Vodacom
Rating: 1
Author: Clement N

Vodacom Fibre is one of the worst products I've ever had the displeasure of using. It's disgraceful!! If you want to move your fibre line you have to sign a form 30 days prior which is fine, but what they don't tell you is that even if you sign it in time they only capture it after that 30 days and they want to make me wait another 30 days for installation!! All this while you have to keep paying them for a service you can't even use!! Please do yourself a favour and don't get your fibre with Vodacom - their after service is **********, but trust them to never miss a beat when they want their payment!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 Apr 2022, 14:08

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply08 Apr 2022, 14:08

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Clement N's updateReviewer Update

08 Apr 2022, 14:15

I've had countless calls with multiple agents and none of them have resolved my query. All everyone talks about is escalation, mind you after escalation I still have to book an appointment that will be weeks from now!! If you want to help me send an installation team today still - I'm not interested in anything less than that

Clement N's update08 Apr 2022, 14:15

Reviewer Update