Vodacom Fibre is *****ing my money!

I canceled my Fibre contract in February. This was an in-flight cancelation done via telephone call. The phone call was recorded as per the automated notification when dialing ********** . I spoke to a young gentleman who took my information and reported to me that he will report the cancelation on my behalf. After being billed in Feb and April (07 April) I contacted Vodacom once again to enquire about my cancelation only to be notified that it was never submitted. After following the instructions of the representetive I was speaking to I sent through a formal cancelation request to Vodacom Cancelations for my Fibre line. I received the SR number and that was that, no further contact from Vodacom Cancelations department, no emails, nothing. Every time I call to follow up I am met with a different responce and reason.

I have requested the recordings of my phone call in February with no response. I have requested that someone from the Cancelations department contact me in regards to my cancelation on numerous occasions. A credit note was requested by Vodacom Fibre, which I never received a SR for even after they said it would take 24 - 72 Hours (It has been a week and a half)

This is absolutely rediculous and obsurd.

None of my requests were met, or responded on. None of my phone calls have been taken seriously. No communication or confirmation or correspondence has been received since the SR email in April.

I am being billed for a service that I am not using. Vodacom Fibre is basically *****ing my money!