MH
Mark H
1 reviews | Active since Jun 2018
02 Sept 2021, 21:09
Vodacom Fibre Is Shocking
Vodacom Fibre service is shocking. Not only did you exclude me from the courtesy service to double my line speed for 3 months with the onset of Covid, but you have still not doubled my Fibre line speeds as part of the new service from 100mb up and down to 200mb. I am still struggling with 50-60mb download speeds on a 100mb line as well. When will you be resolving this please? I’ve logged several calls to your call centre to no avail about my existing and previous line speeds. Nobody calls me either.
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Replies (2)
Vodacom's replyOfficial
03 Sept 2021, 06:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2021, 06:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MH
Mark H's updateReviewer Update
04 Sept 2021, 06:11This is the ridiculous response I have just received from your staff. How do your staff not know that all Vodacom Fibre customers line speeds have been doubled as recently announced on mybroadband? Why do I constantly have to deal with this level of incompetence? This is BEYOND unacceptable now! Your staff simply do not care in servicing customers effectively!! It is shocking!
Good DayPlease note Vumatel has not double the speeds of its higher packages. They only doubled the speeds on the 10Mbps and 20 Mbps lines. Kind RegardsVodacom Fibre Support
Good DayPlease note Vumatel has not double the speeds of its higher packages. They only doubled the speeds on the 10Mbps and 20 Mbps lines. Kind RegardsVodacom Fibre Support
MH
Mark H's update04 Sept 2021, 06:11
Reviewer Update
This is the ridiculous response I have just received from your staff. How do your staff not know that all Vodacom Fibre customers line speeds have been doubled as recently announced on mybroadband? Why do I constantly have to deal with this level of incompetence? This is BEYOND unacceptable now! Your staff simply do not care in servicing customers effectively!! It is shocking!
Good DayPlease note Vumatel has not double the speeds of its higher packages. They only doubled the speeds on the 10Mbps and 20 Mbps lines. Kind RegardsVodacom Fibre Support
Good DayPlease note Vumatel has not double the speeds of its higher packages. They only doubled the speeds on the 10Mbps and 20 Mbps lines. Kind RegardsVodacom Fibre Support