Vodacom Fibre is ******* - Part 2

Item: Vodacom
Rating: 1
Author: William W

So after all the emails from the Vodacom Consumer Website Team, I finally received a quote for my cancellation on the 2nd of July 2018 for the amount of R317.74, only for them to send me a statement today, the 6th of July 2018 with an amount of R1631.45. Which is more than double the amount I paid for the service! I was on a month to month contract so I didn't have any remaining months to pay!

This is totally unacceptable!!

I repeat, DO NOT USE VODACOM FIBRE!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Jul 2018, 08:43

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply06 Jul 2018, 08:43

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

William W's updateReviewer Update

06 Jul 2018, 08:43

Automated review. Very personal. Thanks for nothing Vodacom

William W's update06 Jul 2018, 08:43

Reviewer Update

Automated review. Very personal. Thanks for nothing Vodacom