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William W

1 reviews | Active since Jun 2018

29 Jun 2018, 12:20

Vodacom Fibre is *******.

On the 11th of June 2018, I requested my fibre contract to be cancelled. I was told that I would be contacted by the cancellation department to finalize everything and since then, I have phoned in 2 times and still haven't received any information or communication regarding my cancellation. I phoned in again today(29th of June 2018) and was told the same story with the added detail that my contract is still in place.

Do not use Vodacom Fibre. They are severely over priced with terrible service. Once you have signed with them, be it 24, 12 month contract or month to month, their service is *******. You are basically forgotten.

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Replies (2)
Vodacom
Vodacom's reply29 Jun 2018, 13:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

WW
William W's update06 Jul 2018, 08:34
Reviewer Update
So after all the emails from the Vodacom Consumer Website Team, I finally received a quote for my cancellation on the 2nd of July 2018 for the amount of R317.74, only for them to send me a statement today, the 6th of July 2018 with an amount of R1631.45. Which is more than double the amount I paid for the service! I was on a month to month contract so I didn't have any remaining months to pay! This is totally unacceptable!! I repeat, DO NOT USE VODACOM FIBRE!