WR
Werner R
1 reviews | Active since May 2017
09 Feb 2021, 16:12
Vodacom Fibre is rediculous
So last month I placed an order with Vodacom Fibre, simply because it's the only Fibre provider available in my area for now... They have been absolutely useless! Not only has there been so communication from their e part I have phoned them on numerous occasions to find out when my installation will take place and every time it's a new story on top of that there was a previous order that was stuck on my line they did not even bother to help me sort that out I spent hours on the phone countless emails to get the line clear and now vodacom can't even give me an installation date... I always get told they will escalate it and inform that department or I get told that I will be called back and days go by and nothing! I land up phoning them again and again getting told dozens of different stories! Spoken o numerous agents all of which cannot help. I am seriously looking at going back to adsl until a reasonable fibre provider is in my area... It's pathetic! As a customer I expect communication as to what is going on.
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Replies (3)
Vodacom's replyOfficial
10 Feb 2021, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Feb 2021, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WR
Werner R's updateReviewer Update
10 Feb 2021, 15:48When is due course, I am still waiting for the call back I was promised last week. You guys lack basic customer skill. Your contact center CANNOT tell me what's going or nor can they give me a date of installation nor can they tell me what is going on, my wife is loosing money and I'm loosing my patience. If something is not sorted out and soon not only will I go further than this website I will go to every possible social media platform as well as sending emails to newspapers and everything else I can think of, I will also sell your router you have sent to cover my data cost and call costs on top of that I will get rid of my vodacom contract I have had with you for the last and go to another network. If something is not done I will cancel my order and tell everyone I know not to sign up and cancel their order if they have placed on with you.
WR
Werner R's update10 Feb 2021, 15:48
Reviewer Update
When is due course, I am still waiting for the call back I was promised last week. You guys lack basic customer skill. Your contact center CANNOT tell me what's going or nor can they give me a date of installation nor can they tell me what is going on, my wife is loosing money and I'm loosing my patience. If something is not sorted out and soon not only will I go further than this website I will go to every possible social media platform as well as sending emails to newspapers and everything else I can think of, I will also sell your router you have sent to cover my data cost and call costs on top of that I will get rid of my vodacom contract I have had with you for the last and go to another network. If something is not done I will cancel my order and tell everyone I know not to sign up and cancel their order if they have placed on with you.
WR
Werner R's updateReviewer Update
14 Feb 2021, 12:47Hahaha ha you guys are rediculous I had to call in 1st and only after speaking to a young lady named Cammy who was extremely helpful and actually agreed with me about what was going on is not correct practice. She actually took the time and made the effort to find out what was going on, she was the one who called me back after I had complained to her about what was going on. It is clear from your response you actually don't care about your customers. I will still stick to my guns about going to the papers and social media. I've also been promised someone will get back to me about an intrem LTE router promo for a month no one has gotten back to me on that and they mustn't say I don't have LTE in my area. All my devices pick up LTE. Vodacom you are an absolute joke! Why don't you actually do your job for a change.
WR
Werner R's update14 Feb 2021, 12:47
Reviewer Update
Hahaha ha you guys are rediculous I had to call in 1st and only after speaking to a young lady named Cammy who was extremely helpful and actually agreed with me about what was going on is not correct practice. She actually took the time and made the effort to find out what was going on, she was the one who called me back after I had complained to her about what was going on. It is clear from your response you actually don't care about your customers. I will still stick to my guns about going to the papers and social media. I've also been promised someone will get back to me about an intrem LTE router promo for a month no one has gotten back to me on that and they mustn't say I don't have LTE in my area. All my devices pick up LTE. Vodacom you are an absolute joke! Why don't you actually do your job for a change.