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mduduzi M
1 reviews | Active since Aug 2013
12 Aug 2021, 08:35
VODACOM FIBRE IS REALLY TAKING US FOR A RIDE
We seriously cant live like this. FIBRE IS DOWN AGAIN. seems like its now a trend every 2nd weeks Vodacom disconnects their fibre to loyal paying customers.
I am done with Vodacom FIBRE, worst experience ever. Please call me asap to discuss how we can be refunded for the time lost without connection or cancel my subscription and Ill move to a better SP.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Aug 2021, 09:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Aug 2021, 09:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
mM
mduduzi M's updateReviewer Update
12 Aug 2021, 10:08Well no one called us the last time we had this issue so I dont think i will get a call this time around. Another annoying thing is we are NEVER informed about this down times, we wake up and boom no internet no explanation nothing. Now we spend our own money to buy data so we can work. I need answers or cancel my subscription
mM
mduduzi M's update12 Aug 2021, 10:08
Reviewer Update
Well no one called us the last time we had this issue so I dont think i will get a call this time around. Another annoying thing is we are NEVER informed about this down times, we wake up and boom no internet no explanation nothing. Now we spend our own money to buy data so we can work. I need answers or cancel my subscription