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Cherene H

1 reviews | Active since May 2014

07 Mar 2023, 09:49

Vodacom fibre is pathetic

compaint. I app**** for vodacom fibre end of december. They came to instal it in jan around the 14th. When they installed it the fibre didnt work ,said there was something wrong with the line or connection, so they took back the rooter and said vodacom wil sort it out. Nothing happened after that. Every time i called they said they logged a ticket. I got impatient and later (after 2months) then send an email to the representative i was talking to to cancel everything coz nothing is happening. They didnt even call to arrange to come look at the problem nothing. I didnt get an reply on the email i send so i decided to follow up. When i called she said on the system it was resolved. And i told her the story what happened and that it was never resolved and then she loged a ticket again and said no they wil help me i wont wait that long this time. And then nothing again. Theyre service is pathetic. I app**** for fibre someplace else who can actually help me. Where on earth do you wait almost 3 months for service ? No help no assistance ! I mean just send someone and come check why the fibre isnt working. Sort it out ,but no. Im sorry im done with vodacom thanks to zoom fibre for helping me

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Replies (1)
Vodacom
Vodacom's reply07 Mar 2023, 10:04
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team