Vodacom Fibre is pathetic

Vodacom Fibre is pathetic. If I could give zero stars I would. My fibre has been down since the 8th of December, I have logged a ticket, 5 weeks later the ticket is still pending..I have called daily to follow up, it is still pending, I have escalated, to date not a single line manager has come back to me. I get told daily it is pending. I have tried to cancel, have been told I need to wait a full calendar month. Resulting in 2 months payments, for zero service. Worst of all I am not able to go to new service provider as the line is blocked by vodacom. I don't get replys on my emails, Vodacom does not call back as they promise. Empty promises, zero customer service. Stay away from Vodacom Fibre!