AVDW
Arnold Van Der Wat

1 reviews | Active since Mar 2017

19 Sept 2020, 11:07

Vodacom fibre is pathetic

After not resolving my problem for a week, not getting back to me, even speaking to a manager (Warren) and other empty promises om managers that will phone me back, I had no other choice but to cancel my contract. Only positive was that I was on a month to month contract. I feel sorry for the helpline consultants because the product and service is terrible that they have to support and the technical staff that they contract lies.

0
Replies (2)
Vodacom
Vodacom's reply19 Sept 2020, 13:32
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
AVDW
Arnold Van Der Wat's update25 Sept 2020, 12:31
Reviewer Update
About a week to late, I cancelled my services with Vodacom and I'm not interested in Vodacom anymore.