Vodacom Fibre is pathetic

I logged a complaint over a month ago to query my **********ly slow Vodacom Fibre line. I've had no follow ups, nothing! I've sent screenshots of line speed tests to their support team, phoned how many times and nothing has been done. I need to work from home for my business (with the Corona crisis at stake) and this is a disaster. I'm paying for a premium product and seeing not even a fraction of the line speed I signed up for. Pathetic service! I am gobsmacked.