Vodacom fibre is pathetic

Service request SR*** . After battling with Vodacom for over a week after installation of fibre just to get it live it is now off less than 5 days after going live. The glorified call Centre agents can’t assist with anything but can tell me something is wrong with the router. The tech goes who can fix problems don’t work after 5pm and they get up to 2 days to fix the fault. 2 days!!!! So now I need to accept that Vodacom can’t keep their service up for more than a week and can’t fix it immediately because there is no support service! I pay... Vodacom provides internet. It’s simple. Why must I pay if you can’t even sort out issue which should never happen within a week of going live! Vodacom is pathetic and has been for the last 6 months I have dealt with the fibre team. Your structure and process is a joke. How can you not be ready to fix faults after 5pm. You may not know this but a very large portion of the population is at home after 5pm and that’s when they need their internet. When there is a fault I don’t want to try beg Vodacom during office hours to resolve ! I need it resolved when I am actually at home wanting to use the service !!!!!!! Get my internet live