1 reviews | Active since Dec 2017
Vodacom fibre is pathetic
I ordered vodacom Fibre on 11 October. Vumatel installed the fibre connection on 14 November. Since then I have been waiting for Vodacom to install my router. I have called the call center ********** several times and only get promises without anything happening. They never call back as promised. my last three calls were answered by Kaleb (11/12 and 15/12) and Abongwe (13/13) both promised to call back but did not. My order no is S ********** -311454. Kaleb said on 15 12 he would refer it to the relevant project manager. Nothing happened yet.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Tertius van Zyl,
I do apologise for the delay in response.
I've advised the Fibre Team to make contact with you.
Thank you for your patience.
Regards,
UW
Dear Tertius van Zyl,
I do apologise for the delay in response.
I've advised the Fibre Team to make contact with you.
Thank you for your patience.
Regards,
UW