Vodacom Fibre is NOT working

Item: Vodacom
Rating: 1
Author: Lebogang M

I am very disappointed with your service and turnaround time. I spent the entire day without Fibre Network and this has impacted my work as I am working from home. The issue is still not resolved. There is still no network to use but we are expected to pay full amount at end of the month.

I have logged a query with your call center but nothing is been done

SR***

Please advise why do we have to continue paying ridiculous amounts of money for a serviced that is NOT provided.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

18 Nov 2020, 11:09

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply18 Nov 2020, 11:09

Official

Lebogang M's updateReviewer Update

21 Nov 2020, 09:58

Thanks, let's hope this doesn't happen again

Lebogang M's update21 Nov 2020, 09:58

Reviewer Update

Thanks, let's hope this doesn't happen again

Lebogang M's updateReviewer Update

27 Nov 2020, 21:44

Hi Vodacom,

Network is down again

How often is this going to happen, while you continue billing us?

This is twice in a month now

Please advise your Fibre service cancellation process, so that I can get another service provider

Clearly you failing

Lebogang M's update27 Nov 2020, 21:44

Reviewer Update