Vodacom Fibre Is Misleading Customers – I Was Promised Free Router and Delivery but Was Charged

Vodacom is becoming a **** in plain sight. On 23 March 2025, I app**** for Vodacom Fibre after leaving Metrofibre. My fibre was only activated on 11 April 2025, and during the application, the salesperson explained all packages in detail. I chose a package based on what I could afford, and I was clearly told that the router and router delivery were free. Luckily, my phone records all calls, so I have proof of this conversation.

On 5 May 2025, I received an invoice that includes charges for the router and delivery – the very items I was told would be free. When I called Vodacom to dispute it, they told me nothing could be done. A so-called team leader later called and promised to send me written confirmation about Vodacom’s position, but as of 8 May 2025, I have received nothing.

I’ve also seen several TikTok videos of other people complaining about similar issues with Vodacom – being charged more than advertised, or promised one thing and invoiced for another. This confirms it’s not just my experience – Vodacom is misleading consumers, and the government seems to be letting it happen.

I will not pay for services I was told were free, and I will report Vodacom to ICASA and the Consumer Tribunal. Enough is enough – consumers must speak out against this type of exploitation.

Vodacom is ****ming people. Be careful.