Vodacom Fibre is in crisis and unable to deliver service

Very poor customer service from the Vodacom Fibre relocation team. They failed to connect fibre in a new location in fibre ready area within their service level agreement days. On top of that they provide misleading information and they still expect to bill as if they provided the service. This is a "rip-off". It looks like there is no direction there is no Vodacom Fibre department. Who ever is charge operation need to conduct an internal audit and training to improve the operation excellence. This is a classic case of over promising customer and under delivering. Worse of all the Customer Care division that has to deal with compliant did not respond to my complaint. What ever is happening will only frustrate more customers, I see why their hellopeter score is below 2