1 reviews | Active since Mar 2021
Vodacom fibre is **********. STAY AWAY. Take your business elsewhere.
If I could give them a flat out 0, I lost definitely would. This company is just a bunch of ********. I would not advise anyone to ever get Vodacom fibre. It's the biggest mistake you'll ever make. I've been struggling to relocate my line for 3 months. I've even lost my job because it needed fibre. They were taking so long to move the line that I decided to cancel. They have dragged this thing out to where they are charging me every month even after I've tried cancelling 4 times!!! Every time I call they have a different bogus story. The customer service is absolutely atrocious. But the credit department is very much on top of it's game with the threats and very much willing to hand me over to legal. When I'm the one having to struggle with Vodacom to get their stupid line cancelled. I've lost my job now and struggling to pay this bill that has been on debit order every month since January. I'm aware you're supposed to wait 30 days for relocation, I've waited for way more than 30 days. Also the promise is supposedly you don't pay for the months that you wait on them to relocate your line. We know this is a lie because they're ********. A ******* doesn't let an opportunity slip. I'm furious at this point. I've cancelling a total of 4 times now. Today will be my 5th attempt. Cancellation department gets paid to do nothing. Just don't go with Vodacom, I would advise any other fibre line but not this BS company. I've had it with this company!!!
Also I remember waiting two whole weeks for the cancellation department to get back to me in February to process my cancellation. They of course didn't do that. Money hungry. Sies greedy for money from the unemployed. So everytime I called they would tell me to wait 7 days for the cancellation team to reach out. They didn't do that again for another 2 weeks. I then emailed ***. that's the first time someone contacted me with proper details. But of course they'll charge me for March as well as the cancellation. They just cannot allow themselves to not Rob people. Sies I'm truly and utterly disgusted by this company. I'm honestly just tired of fighting with you now. I'm not gonna beg people for money anymore to help me pay this bill. I've called numerous times. I've emailed numerous times. I've complained on Facebook. Hello Peter was the last straw. Red alert. Not even that works. This company will continue on with a one star. It deserves 0 stars if we are truly being honest. So if you're thinking of getting Vodacom fibre installed. Don't. DO NOT. Even if you sign up for month to month. The Contract gets converted to a 24 month contract. At this point their goal is to blacklist me. Dispute of my numerous attempts at getting the cancellation request filled. I must just accept the fact that I will always and forever be paying for fibre that I don't use. I'm tired. I cannot do this anymore. This company is ****. And it will remain bottom of the barrel. That's it. Don't even bother complaining. They're too *********** to do anything for you.
Also I remember waiting two whole weeks for the cancellation department to get back to me in February to process my cancellation. They of course didn't do that. Money hungry. Sies greedy for money from the unemployed. So everytime I called they would tell me to wait 7 days for the cancellation team to reach out. They didn't do that again for another 2 weeks. I then emailed ***. that's the first time someone contacted me with proper details. But of course they'll charge me for March as well as the cancellation. They just cannot allow themselves to not Rob people. Sies I'm truly and utterly disgusted by this company. I'm honestly just tired of fighting with you now. I'm not gonna beg people for money anymore to help me pay this bill. I've called numerous times. I've emailed numerous times. I've complained on Facebook. Hello Peter was the last straw. Red alert. Not even that works. This company will continue on with a one star. It deserves 0 stars if we are truly being honest. So if you're thinking of getting Vodacom fibre installed. Don't. DO NOT. Even if you sign up for month to month. The Contract gets converted to a 24 month contract. At this point their goal is to blacklist me. Dispute of my numerous attempts at getting the cancellation request filled. I must just accept the fact that I will always and forever be paying for fibre that I don't use. I'm tired. I cannot do this anymore. This company is ****. And it will remain bottom of the barrel. That's it. Don't even bother complaining. They're too *********** to do anything for you.