Vodacom fibre is hands down the worst fibre provider!

Never trust Vodacom, they trick and trap customers without informing customers about any of the sketchy things that you are signing up for. A couple of months back, Vodacom representatives came around and offered an upgrade on my 10mb fibre line, the upgrade offered was to upgrade from our 10mb line to a 25mb line at the same price. The upgrade turned out to be a downgrade as our internet got much worse. After experiencing terrible internet for 2 months we decided to cancel with Vodacom. They took weeks to process the cancelation and then sent a quote stating that we had to pay them around R 3000 in order to cancel, plus pay for another month with them, even though we stopped using their services weeks before and do not intend to use it as its basically unusable, mobile data works much better then the service they provide. No one informed us about any of these things. They are basically trying to force us to stay with them when their service is unusable. They want us to pay for something which we cant use and when trying to cancel, telling us we have to pay for things which was initially free. Vodacom fibre is the worst fibre service provider and no one should fall victim to their tricks. They provide the poorest service and then tell you, you have to pay them for things that they claim to be free when you try cancelling. They trick and trap their customers. They don't care about their customers and also provide the worst fibre service at the most expensive prices, tying you down and also capping your data with FUP's which no other fibre provider does. All other fibre providers are a million times better, faster, cheaper and do not trick you.