Vodacom fibre is disgusting

I just want to share how disgusted I am with Vodacom and Openserve. On 8 April I phoned Vodacom and told them that I am moving back to my parents house. They asked if I wanted to cancel my contract with them or relocate, I opted for relocation and was given a form to complete, I returned it back to them on that same day (8 April 2021). I was told of a 21 day waiting period and that wasn't a problem as I was only going to move out on 23 April 2021.

I then asked my mom to cancel her Rain sim card as their network signal was weak, with the hope that I'll be getting the fibre line from Vodacom the first week of May.

I phone Vodacom everyday asking them to come install my fibre line. Each time I'm promised that they will escalate the matter, I even wrote on their social media pages but still nothing. It is now the 16 June and I still have no progress on my line being connected. I've lost hundreds if not thousands of rands on buying airtime and data so that my nephews are connected for their homework but Vodacom doesn't care.

I really regret trusting Vodacom and canceling my mother's contract with Rain