Vodacom Fibre is disappointing!

From February this year, I am battling to get Vodacom to come and relocate their wifi router indoors so We can use wifi all over the apartment. Support staff is so ***********, they keep sending wrong forms and this matter is taking forever with no positive results. For the fees we pay, only reception is in the lounge. So disappointing! And so frustrating! Spent lots of money in phone calls. No joy!