Vodacom Fibre is currently unreliable

Hi there, I am frustrated to no end with their fibre connection outages. Every few days my internet connection is off and it is not announced, nor any sign of correcting the problem. I have phoned their call center so many times, I have lost count. In all fareness the call center staff are professional, however, it is creating a feeling of anger in me, based on the fact that they blame Frogfoot for the outages, however, friends of mine are using Frogfoot, but with other internet service providers, and their connections are not down when Vodacom Fibre is down. This is not what I expect from Vodacom. I have been a client for many many years and am at the end of my patience with this really poor service delivery relating to fibre being down almost more often than it is on. Also, there is lagging on which is supposed tobea 10mb up and 10mb down line.

I truly want to be loyal to this company, however, they need to be honest with me and tell me what to expect relating to their level of professionalism. Are they not wanting to be good service providers or what is the issue.

Please get yourself sorted out or I will seek another internet service provider.

Sincerely and very disappointed Rigby Mitchell