JV
Jaco V
1 reviews | Active since Mar 2009
13 Feb 2024, 08:04
Vodacom fibre is by far the WORST
There should be an option to give this useless business ZERO stars.
I unfortunately do not have a choice but to use Vodacom for fibre in my estate. If I could get away from them I would do within a minute.
My fibre connection is off since Saturday. It is now Tuesday, NO FEEDBACK.
Been calling them and all I get is "we are waiting for feedback".
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Feb 2024, 12:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Feb 2024, 12:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JV
Jaco V's updateReviewer Update
14 Feb 2024, 13:36And the sad saga continues...
I had a call from a friendly lady at Vodacom. She assisted in getting the technical people contacting me to make an appointment to fix the fiber.
The appointment was made for "first thing on Wednesday", i.e. today. Well, it is now 13:35 and no-one arrived to start working on the problem.
Seems to me they just called to get me to stop complaining, but never actually planned to come out.
I had a call from a friendly lady at Vodacom. She assisted in getting the technical people contacting me to make an appointment to fix the fiber.
The appointment was made for "first thing on Wednesday", i.e. today. Well, it is now 13:35 and no-one arrived to start working on the problem.
Seems to me they just called to get me to stop complaining, but never actually planned to come out.
JV
Jaco V's update14 Feb 2024, 13:36
Reviewer Update
And the sad saga continues...
I had a call from a friendly lady at Vodacom. She assisted in getting the technical people contacting me to make an appointment to fix the fiber.
The appointment was made for "first thing on Wednesday", i.e. today. Well, it is now 13:35 and no-one arrived to start working on the problem.
Seems to me they just called to get me to stop complaining, but never actually planned to come out.
I had a call from a friendly lady at Vodacom. She assisted in getting the technical people contacting me to make an appointment to fix the fiber.
The appointment was made for "first thing on Wednesday", i.e. today. Well, it is now 13:35 and no-one arrived to start working on the problem.
Seems to me they just called to get me to stop complaining, but never actually planned to come out.