ZM
Zanele M
1 reviews | Active since Oct 2014
16 Jul 2023, 09:34
Vodacom fibre is beyond disappointing
I have not had wifi for 48 hours, I’ve been calling more than 5 times they told me to patiently wait for an aerial outage but my neighbor had wifi and is on Vodacom. Only after the 48 hours they tell me they can raise a ticket SR***. Which will only be allocated after ANOTHER 48 hours! I work from home this is ridiculous! I’m considering leaving vodacom.
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Vodacom's replyOfficial
16 Jul 2023, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jul 2023, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
ZM
Zanele M's updateReviewer Update
19 Jul 2023, 09:32After coming to resolve the issue, I wanted to cancel my contract but they convinced me to stay by saying offering me a new promo SO*** which then I have not had wifi since Tuesday 12pm and have not been assisted and they also said they will refund my downtime then they did not approve my refund request SR***. At this point I just want my refund and everything cancelled. I do not want to be a Vodacom customer anymore.
ZM
Zanele M's update19 Jul 2023, 09:32
Reviewer Update
After coming to resolve the issue, I wanted to cancel my contract but they convinced me to stay by saying offering me a new promo SO*** which then I have not had wifi since Tuesday 12pm and have not been assisted and they also said they will refund my downtime then they did not approve my refund request SR***. At this point I just want my refund and everything cancelled. I do not want to be a Vodacom customer anymore.