Vodacom fibre is an absolute shambles.

Absolutely terrible experience trying to move my fibre to a new address ****erally 400m from the house we preciously lived in). Every consultant you speak to has a different story. Firstly they completely botched the sales order to move it and had someone else’s contact details in it, took weeks to even acknowledge it. This is after being a vodacom fibre client for nearly 3 years.

I work from home, I haven’t been able to work in my new house for over a week. On Wednesday 5 July 2023, I was told that the activation request was sent and it would take a few hours, on Friday 7 July I receive a new router for which I had not even consented. I phone them to ask what its about and they would activate the line within a few hours. 5 hours later - the next consultant says I need to provide a proof of address. Nobody in that company knows or cares about what happens to their clients. They still have the cheek to send me an invoice for the month when I haven’t had access to the network. I put my initial request in during May of 2023. Its July and they still don’t know what is going on.