Vodacom Fibre is Absolute Trash stay away

The Service that I have received from Vodacom is nothing short of Terrible,

I dont even know where to start.

I received a call from a Lady who assisted me with setting up a debit order for the 20th of every month.

TO my surprise the debit order went of on the 19th of September. Due to insufficient funds the debit order bounced. I called Vodacom to inform them of this, . I logged a call SR*** for this. WHen I called in to follow up I was advised that the debit order date is set for the 20th and not the 19th and that the ticket was closed. No one contacted me to ask whether I could forward them the sms or my statement in order for them to see that it went of on the 19th. Vodacom clearly dont want to hear my side of the story on this one. HEnce they closed the ticket without making contact with me.I received no communication on this whatsoever.

Secondly Vodacom Fibre double billed me . I logged another dispute on the same day SR***. Once again no one has contacted me. its been 9 days and counting with no communication whatsoever

thirdly my internet has been down since the 8th of October and counting --2022-SR***.. Do you think Vodacom would bother to call. They in no rush to resolve the matter. Its just amazing that you could treat customers like this.

I called the customer care line just now and spoke to Babalwa. I dont know who hired her but she needs a lot of couching. Its such interactions with staff like this that will drive customers away. I strongly advice everyone to stay away from Vodacom Fibre. Calling their customer care line is gainful experience .

Oh and to top it off my line speed was upgraded without anyone communicating anything to me. I guess I shouldn't be surprised . Communication is the least of their worries.