1 reviews | Active since May 2020
VODACOM FIBRE is a waste of time!!!
From the moment fibre was being run in my area we had vodacom promoters out offering a month to month contract with vodacom. They made it seem like it would be such a catch and that all your needs and wants would be met and should you have any issues you would have the support you need. However this is NOT the case. There is NO communication and NO support from vodacom. The customer service side of things is absolutely disappointing. I have NEVER received such poor service before. I have called in multiple times with the same issue and have received no assistance with it consultants say they will call you back after checking some things and nobody calls back. I am literally just waiting for the first opportunity I can get to leave the contract with them. This has been on-going since the 25th of February!
Thank you for your response however your team needs to respond a lot faster than usual, (they never actually get back to customers) as I have been sitting with this issue since the 25th of February. I will not be subject to any of your penalties or further charges as the delay and fault is on your side. You'll have already caused me so much inconvenience and distress a simple apology will not fix this. I actually require action with that if not i will be going in store or find a way to contact a manager and you'll will have to cancel my contract without any drama or charges to me because you guys at vodacom are messing up and showing no professionalism since I have been using your services. Your fibre services is not worth this much of my time and effort. DO BETTER VODACOM!!!
Thank you for your response however your team needs to respond a lot faster than usual, (they never actually get back to customers) as I have been sitting with this issue since the 25th of February. I will not be subject to any of your penalties or further charges as the delay and fault is on your side. You'll have already caused me so much inconvenience and distress a simple apology will not fix this. I actually require action with that if not i will be going in store or find a way to contact a manager and you'll will have to cancel my contract without any drama or charges to me because you guys at vodacom are messing up and showing no professionalism since I have been using your services. Your fibre services is not worth this much of my time and effort. DO BETTER VODACOM!!!