Vodacom fibre is a waste of my time

I ordered fibre on the 10th of October, after I was promised that I would get a data router, while I wait for fibre installation, and a fibre router after 3 - 5 working days, I contacted them on the 14th of October to hear how far the process is. They said that it is still in process, or something like that. On the 17th of October it was the 5 working day. The installation of the fibre was done. When I called to hear how far the router was, it was said it did not even have a tracking number yet. On the 18th of October I received a message to say it is out of stock.

Why let me wait for more than a week to let me know it is out of stock.

This is really ridiculous.