Vodacom fibre is a very bad joke

After having chosen Vodacom because their sales people came through to our business and convinced us that they are infinitely better than Telkom's OpenServe, we have had the kind of service that makes Telkom look like the gold standard in comparison. The fibre line installation by OpenServe was actually the highlight of the experience thus far. It is in and working fine, but waiting for Vodacom to complete the installation... eish. Call centre is overburdened (not surprisingly, given the service) with wait times consistently in excess of ten minutes. Staff are poorly trained, wanting to interrupt and repeatedly cutting off. Nobody wants to give you their name. Alternatively all they want to do is transfer you. Sales says only tech can help, then tech says on sales can help in a game of customer ping pong where no-one is ready to accept responsibility or take ownership of the issue. So much for service. We're brand new clients and this is the treatment we get, this is the first impression of Vodacom. No thank you. Please come fetch all your stuff. We're cancelling the contract effective immediately.