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Popez P

1 reviews | Active since Oct 2016

13 Jul 2023, 11:08

Vodacom Fibre Is A **** - STAY AWAY - upgrading packages without consent

I have been with Vodacom Fibre (with vumatel) since 2018, talking about being loyal to a piece of ****. I never had issues until Vodacom Fibre decided to up my package WITHOUT MY CONSENT (which is now month to month since the 2 yr contract ended years ago). I continued paying my normal monthly amount until one day I received a statement showing that I am in arrears.

I called them, and they told me the nonsense of upgrading my package without my knowledge, I told them I don't want it and the money I owe for it, I will never pay. There was no difference in the connection whatsoever so them upgrading didn't help at all.

I then decided to cancel the service, and they told me I have to give a notice and pay the arrears amount.

They decided to suspend my account which I am okay with it, but the arrears keep going up even though I am not using their services.

Cancel my account, I don't want to be associated with you.

0
Replies (2)
Vodacom
Vodacom's reply13 Jul 2023, 11:34
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
PP
Popez P's update21 Jul 2023, 09:26
Reviewer Update
The issue is not sorted out, all I received from Vodacom was a statement of account. 🤦🏽♀️ The amount added for a 100mbs line that was forced on to my account is still there. I never requested this line, I was happy with my 20mbs line. And now the account is suspended because I didn't pay this ridiculous additional mb, and on top you continue billing my account for the service I am not using. Please close my account and stop billing it I am not using it mainly because YOU added things I never agreed to.