LS
Linda S
1 reviews | Active since Sept 2018
28 Oct 2022, 12:04
Vodacom Fibre is a ****, waited 28days for installation but being billed for "noService"
Vodacom Fibre is a ****, Shameel Joosub and your board are ******** people. I last used Fibre in September and relocated to a different area but up until today, there is no installation but being billed for "noService". I served the whole month with no internet waiting for installation and they dont want me to cancel telling me that i must serve a calendar month yet i was billed for October without even using their services. I would never recommend Vodacom Fibre to anyone. I was so loyal to them, having to wait the whole month for them to install fibre. imagine their waiting period is 10-14 days but i waited for a month. Do the right thing, never use Vodacom Services
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Replies (3)
Vodacom's replyOfficial
28 Oct 2022, 14:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Oct 2022, 14:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LS
Linda S's updateReviewer Update
28 Oct 2022, 22:40I just want to cancel, I have been loyal to Vodacom. waited 28 days instead of your 10-14 days.
1. I wasted so much money on fuel going to the office instead of working from home.
2. Wasted so much airtime trying to call you, I was the one who is calling to do follow-up.
3. I found out on the 19th day that Frogfoot does not have coverage in my new area
4. your agents **** to me last week 21 October 2022 saying they will provide me with a voucher to say sorry for all this mess, they never called.
5. I said I want to cancel and they said I can't because my account is in Areas including the month of October yet I never used fibre this month. I paid R1559.74 today in cash so that I can be able to cancel. they say I can't cancel if my account is in areas.
6. I am still waiting for a cancellation
I don't have money for my child's school fees now because of this **** called VODACOM.
1. I wasted so much money on fuel going to the office instead of working from home.
2. Wasted so much airtime trying to call you, I was the one who is calling to do follow-up.
3. I found out on the 19th day that Frogfoot does not have coverage in my new area
4. your agents **** to me last week 21 October 2022 saying they will provide me with a voucher to say sorry for all this mess, they never called.
5. I said I want to cancel and they said I can't because my account is in Areas including the month of October yet I never used fibre this month. I paid R1559.74 today in cash so that I can be able to cancel. they say I can't cancel if my account is in areas.
6. I am still waiting for a cancellation
I don't have money for my child's school fees now because of this **** called VODACOM.
LS
Linda S's update28 Oct 2022, 22:40
Reviewer Update
I just want to cancel, I have been loyal to Vodacom. waited 28 days instead of your 10-14 days.
1. I wasted so much money on fuel going to the office instead of working from home.
2. Wasted so much airtime trying to call you, I was the one who is calling to do follow-up.
3. I found out on the 19th day that Frogfoot does not have coverage in my new area
4. your agents **** to me last week 21 October 2022 saying they will provide me with a voucher to say sorry for all this mess, they never called.
5. I said I want to cancel and they said I can't because my account is in Areas including the month of October yet I never used fibre this month. I paid R1559.74 today in cash so that I can be able to cancel. they say I can't cancel if my account is in areas.
6. I am still waiting for a cancellation
I don't have money for my child's school fees now because of this **** called VODACOM.
1. I wasted so much money on fuel going to the office instead of working from home.
2. Wasted so much airtime trying to call you, I was the one who is calling to do follow-up.
3. I found out on the 19th day that Frogfoot does not have coverage in my new area
4. your agents **** to me last week 21 October 2022 saying they will provide me with a voucher to say sorry for all this mess, they never called.
5. I said I want to cancel and they said I can't because my account is in Areas including the month of October yet I never used fibre this month. I paid R1559.74 today in cash so that I can be able to cancel. they say I can't cancel if my account is in areas.
6. I am still waiting for a cancellation
I don't have money for my child's school fees now because of this **** called VODACOM.
LS
Linda S's updateReviewer Update
28 Oct 2022, 22:45image.png 118.17 KBhere is the proof of payment i made today
LS
Linda S's update28 Oct 2022, 22:45
Reviewer Update
image.png 118.17 KBhere is the proof of payment i made today