Vodacom Fibre Is a ****

I have had the worst 8 months ever with Vodacom’s customer care. I’m absolutely disgusted in their after sales service.

I have been trying to get assistance from them with my fibre line since December 2020.

I’ve tried to get a wifi extender, they had a story about stock not available. I ordered one, I waited. Nothing happened. Not call from Vodacom. I followed up they told me the request was completed. No extender received.

I tried again another 5 times to log this request it was opened and then closed 30 mins later. Stating request completed.

I then tried to log a relocation of my router within my own house this request was logged and then closed days later stating the work was done.

Not one call from vodacom. I follow up they have to escalate the situation. Nothing happens.

We have to then start from scratch again.

But I receive my statement and I’m charged for an installation that was never done.

I’m then back on the phone with customer care and have to start from scratch with a new technician.

The cycle starts again.

At this stage I started with a cancellation procedure.

Same thing happened. Logged the cancellation but it was closed days later and I’m then told all that reflects on the system is a relocation.

After 8 months of struggling with this atrocious service I then receive a cancellation email and I’m told I must pay out the balance of the contract.

This is completely unacceptable.