NN
Nila N

1 reviews | Active since Aug 2020

09 Nov 2020, 17:21

Vodacom fibre is a ****

Where do I start with your appalling service?

My fibre has not been working I don’t since when but became aware of this on 08.11.2020 and called your contact centre and logged a call with them. SR*** My network has still not been restored. I work from home and installed fibre to get a reliable network connection and I got the total opposite.

My installation was down from 06.10.2020-09.10.2020 and I had to make see real follow up to get the installation fixed , I mean how am I supposed to work if I constantly have network challenges and not to mention your ridiculous process or turn around time for call , I don’t if you are aware that this is affecting my livelihood as I can’t work without the fibre I regret signing a contract with you as you cannot keep to your end of the contract

0
Replies (1)
Vodacom
Vodacom's reply10 Nov 2020, 07:01
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team