GM
Gcobisa M

1 reviews | Active since Feb 2020

08 Sept 2020, 17:09

Vodacom Fibre is a **** (Bad Service)

I logged a complaint regarding a connection issue request on Thursday 3rd of September and have an SR***. I haven't had connection since Wednesday.

Since then nothing has happened and I have many call records. All I get is consultants that do not take me seriously, every consultant I speak to insists I reset the router even though that has proved to be futile, no response from the managers.

I am working from home, utterly dependent on fibre and wifi connectivity. This is affecting my work badly and I'm paying customer at vodacom.

I'm so sick of vodacom and their useless technicians

0
Replies (2)
Vodacom
Vodacom's reply09 Sept 2020, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
GM
Gcobisa M's update19 Jan 2021, 08:53
Reviewer Update
I left I left Vodacom, I am now with Rain. So far so good ????????