Vodacom Fibre is a nightmare

Horrible experience with Vodacom, the people who are handling my request are unprofessional or don’t know their work. I lodged a complaint with Vodacom 2weeks ago, when their system kicked me out saying I owe Vodacom money for a Fibre installation which was “Free” and activation amount which was also “Free”. The ppl who I have been talking to at Vodacom didn’t understand why their system was acting up. Today the agent who I was talking to refused to let me talk to the team leader or who ever was in charge, saying asking me the same question over and over again. When I called last week Friday, I was told my request was resolved and when I asked for clarification the guy couldn’t really confirm anything. Today this rude lady tells me my request was never assigned to any technician and proceeded to talk over me yet I’m the customer. No customer service at all