Vodacom fibre is a money pit where you dont get service at all. Be warned

Do not under any circumstance ever use Vodacom Fibre as your choice of internet services. They are garbage.

I have spoken to many many Vodacom fibre Call center staff. And I am highly frustrated at this point.

My Vodacom fibre service was supposed to be relocated from my old address to my new address the 31st of July already. Firstly this SR request was done a day earlier than what I filled in on my relocation form , the dates was entered incorrectly in the system. I had to call Vodacom and struggled to get my internet back on at my old address even before I relocated

Then I moved to the new address on the 31st of July 2020. – Relocation SR was closed – yet no internet.

I called Vodacom multiple times to solve this. They created a sales order at Octotel, which im not sure why. Octotel does not even service my area. I had to call Octotel myself to find this out . No one at Vodacom even bothered. I then called Vodacom back myself to tell them (* not my job) that Octotel has cancelled and they do not service my area. They apparently created new tickets for Octotel and the classic line of “I will email my project manager” was heard numerous times. Now im not sure if any of these staff are competent enough to pull this through, however I still have a glimmer of hope for Vodacom. I called Vodacom fibre back now and theres still no order for Octotel. The lady just created a new Relocation Request today So I have not had internet which im paying R12 000 per year on. Which means they don’t even know they need to come out and install my line . How can this be possible. Why do you even have a call center if nothing gets done there???

I then asked for them to provide me with an interim LTE router. Which btw I have requested back in July. And then recently realized that even that was done wrong ( or not done at all) So I had to call Vodacom back to get this. I finally received my Router on the 11th of August. Which means I was paying very expensively for Internet that I did not have for 13days. I have called 3 times already and now a week later - Still no internet even from their interim option for LTE.... I just spent an hour and a half on the phone with them (all my airtime is finished) after 2 weeks of calling them without any resolve.

When you want to cancel the *********** service that you are NOT receiving. You are told that you will still be billed for 2 months after. This is absolutely spineless policies, and they do not guarantee uninterrupted service in their contracts.... Despicable if yoiu ask me.

Vodacom is an endless loop of failure and disappointment.

I DO NOT RECOMMEND THEIR SERVICE AT ALL. Be warned