GR
Gottie R

1 reviews | Active since Mar 2019

11 Feb 2020, 18:08

VODACOM FIBRE IS A MESS

I app**** for a Vodacom Fibre Contract. The local Vodashop gave me a temporary modem with 100 gig data. Then after 2 weaks I was disconnected. When I phoned them they told me that I'm connected to VODACOM FIBRE. which was not true!!. So I went to see the owner of the franchize and he phoned . Next thing a bloke was send to my office. Before he left he told me I will be connected the next day. Which was not true!! Then 2 days later I went to see the franchize owner again. The same day another bloke pitched up. He left after a short while and told me he will be back within an hour.Never saw him again!! So the next day VODACOM CUSTOMER CARE phoned me!! The woman said that she will see to my problem and that she will phone me again. NEVER heard from either. Today at 4 the franchize owner phoned me and told me that my problem is solved , I just have to reset my router and I will be connected. I did that but still was'nt connected. Then the same Eric guy from VODACOM phoned just to inform me that i'm now connected. So I told him to talk *** to someone else. I 'm to old to be handeld with disrespect a d on such arrogant matter. so I've decided to cancel my contract first thing tomorrow

0
Replies (1)
Vodacom
Vodacom's reply12 Feb 2020, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team