MP
Mark P

1 reviews | Active since May 2016

04 Sept 2023, 08:08

Vodacom Fibre is a Joke, use the red and use it for a nose..

Worst experience ever, avoid dealing with Vodacom Fibre, they use delay tactics and have so many excuses when you contact them (if you can talk to a manager). I just wanted a faster speed and requested on the 11th (explained my story too many times) I still don't have my new router my speed is still the same and who knows when I will get my next call to sort this out. I was dealing with Jeanette Khuzwayo and Dashni from Canceling/Renewing, Devronicia Bosman is the apparent Manager who contacted us and yet here we are, still in the same boat as a month ago, pathetic service and apparently I cant just cancel and move forward with a new provider, its a whole process with people you cant get hold of, stay away from Vodacom Fibre!!

0
Replies (5)
Vodacom
Vodacom's reply04 Sept 2023, 10:05
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
MP
Mark P's update05 Sept 2023, 06:45
Reviewer Update
How ironic when a tele communications company tells you a consultant will contact you and here we are, not holding my breath, they do not value any of us (just read all the complaints from 1 day) Vodacom is the worst, still no faster speed, still no router, useless.
MP
Mark P's update05 Sept 2023, 14:08
Reviewer Update
Another delayed tactic, you never called me, you guys are pathological liers, in your attempts, did you dispatch my router - no, did you make my line faster as per my contract - no!!!!! Since the 11th of last F&*^%*((NG month
MP
Mark P's update05 Sept 2023, 14:13
Reviewer Update
Mail me then so that we can have track record of your lies, cancel my contract and send me the cancelation letter with todays date, if you choose not to I will use this forum as a notification letter to you seeing you don't answer any other mails, calls etc. Above mentioned number is a joke, you have enough staff there to rather start a circus and leave the big boy business to someone else
MP
Mark P's update06 Sept 2023, 12:40
Reviewer Update
Still no mail or cancelation letter?