Vodacom fibre is a joke

Item: Vodacom
Rating: 1
Author: Fabrizio M

We decide to use Vodacom for fibre to our home. We have fought endlessly with them since day 1. It took them over a month to connect us. We have not been given the right speed since day 1, we are paying for 100/100 and we sare getting maybe 30/30 on a good day. The call center agents are full of attitude and don't seem to care about their customers. We have phoned many times to the call center where they keep "escalating" our issue, at this point I would not be surprised if we start talking to the CEO of Vodacom. They have been the most useless ISP we have ever had!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Apr 2020, 14:09

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply23 Apr 2020, 14:09

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Fabrizio M's updateReviewer Update

23 Apr 2020, 17:24

**UPDATE**

I phoned the call center and spent an hour and a half talking to a call center agent for them to tell me that they have escalated the problem because they don't know what the issue is

Fabrizio M's update23 Apr 2020, 17:24

Reviewer Update

**UPDATE**

I phoned the call center and spent an hour and a half talking to a call center agent for them to tell me that they have escalated the problem because they don't know what the issue is