Vodacom Fibre is a JOKE

After my initial complaint on 5 July to Vodacom: Upgrade of my line speed without my consent (from 100mb line to 150mb) - average speed I got was 2-5mb. Nothing was done about either of the issues. Even Vodacom hellopeter phoned me to get more info regarding my complaint, but NOTHING was done about it. I cancelled my fibre line and vodacom was given enough notification to release the line to mweb from 1 August. Its now 9 August and they still haven't released the line. Even when I phoned Vodacom yesterday a gentleman with the name of Egan told me he will phone me back by end of the day, NOTHING. This is ONE BIG JOKE!!