PH
Pieter H
1 reviews | Active since Nov 2010
05 Jul 2023, 08:14
Vodacom Fibre is a joke!!!!
Vodacom upgraded my 100mb line to 150mb line without my consent. On this "150m"mb line I've been averaging 2mbps for the last 3-4 weeks!!!
1) Nobody can help me with resolving this HORRIBLE speed, they say the matter has been "resolved" 2) I've asked for a refund and reason as to why my line was upgraded without my knowledge (i found out via my monthly bill) - they have some BS reason and blame Frogfoot, and I've had no feedback since 3) I've logged a cancellation in the meantime as obviously NOBODY cares - requested proof of cancellation twice, ZERO feedback
DO YOU GET WORSE SERVICE THAN THIS?????
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Replies (2)
Vodacom's replyOfficial
05 Jul 2023, 09:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Jul 2023, 09:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PH
Pieter H's updateReviewer Update
05 Aug 2023, 14:51Its now been exactly a month since this complaint. Nothing has been done on point number 2 and nothing was done on point number 1. Someone from Vodacom reached out to me after original complaint but did NOTHING regarding the above. I still dont know where i stand with my refund, nobody can help me. And NOBODY from vodacom could help with my poor line speed the last 2 months. HORRIBLE AND FRUSTRATING!!
PH
Pieter H's update05 Aug 2023, 14:51
Reviewer Update
Its now been exactly a month since this complaint. Nothing has been done on point number 2 and nothing was done on point number 1. Someone from Vodacom reached out to me after original complaint but did NOTHING regarding the above. I still dont know where i stand with my refund, nobody can help me. And NOBODY from vodacom could help with my poor line speed the last 2 months. HORRIBLE AND FRUSTRATING!!