EK
Ernest K

1 reviews | Active since Mar 2016

29 Apr 2021, 13:03

Vodacom Fibre is a joke!!

The Vodacom Fibre has been giving 0.18 mbps speeds since Friday in the whole of Alberton. When calling the call centre I am told that the outage is still active and they cannot provide me with a estimates time of repair or what the problem is. When I asked for a discount on my account the call centre agent changed the subject.

Been with Vodacom fibre since January and has logged 8 service requests. Very bad service. My Telkom ADSL had better service than this.

0
Replies (1)
Vodacom
Vodacom's reply29 Apr 2021, 14:34
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team