EK
Ernest K
1 reviews | Active since Mar 2016
29 Apr 2021, 13:03
Vodacom Fibre is a joke!!
The Vodacom Fibre has been giving 0.18 mbps speeds since Friday in the whole of Alberton. When calling the call centre I am told that the outage is still active and they cannot provide me with a estimates time of repair or what the problem is. When I asked for a discount on my account the call centre agent changed the subject.
Been with Vodacom fibre since January and has logged 8 service requests. Very bad service. My Telkom ADSL had better service than this.
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Replies (1)Vodacom's replyOfficial
29 Apr 2021, 14:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Apr 2021, 14:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
