Vodacom Fibre is a JOKE!!

My Vodacom fibre line was meant to be cancelled on the 31st of May 2021 as I am moving to a new ISP. When my new ISP contacted me on the 01st of June 2021 to advise that they are not able to process my new line, as my line is still active with Vodacom, I called Vodacom fibre to query the reason why my line was still active. The initial consultant told me that the request had not been finalised, as they were expecting me to remain with them. The second consultant told me she would escalate my query and request for a manager to return my call in 10 minutes, well needless to say, its 24 hours later and no manager has called me. The last consultant I spoke with informed me that she would escalate the query and call me back this morning, the 02nd of June 2021, needless to say again, no one has contacted me. My daughter is in on-line school and I explicitly expressed the urgency of having my Vodacom fibre cancelled so that my new ISP can active my new line. My daughter starts exams on the 07th of June 2021 and she is supposed to be in review sessions this week, but with no access to fibre, she cannot attend her revision classes. This is disgusting, I have been a loyal customer of Vodacom for many years and this is not the service I have come to expect from Vodacom at all. I want this cancelled and I want feedback.