NC
Nicola C

1 reviews | Active since Jan 2016

05 Sept 2022, 08:34

Vodacom fibre is a joke.

Posted a complaint on Hello Peter last week. Got a generic reply from Vodacom to say they'd be in touch. After zero follow up they send an sms to say their attempts to get hold of me were unsuccessful and I should call them. I've been calling for over two years and the problem still hasn't been resolved. I don't have a choice about whether or not I can even use Vodacom fibre because they're the only service provider in the area. So I'm stuck with dropouts in connectivity EVERY SINGLE DAY without it being resolved for over two years.

Here are just a handful of Service requests made over the last few months. According to Vodacom they're all 'closed'. Which can be translated to 'ignored'. The problem has not been fixed. SR*** SR*** SR*** SR*** SR*** SR*** SR*** SR*** SR*** SR*** SR***

DO BETTER, VODACOM!

0
Replies (1)
Vodacom
Vodacom's reply05 Sept 2022, 10:06
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team