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Solomon S
1 reviews | Active since Mar 2015
02 Jun 2021, 08:42
Vodacom Fibre is a *****.
Vodacom Fibre is a big disappointment. I signed up for Fibre (which is installed already by OCTOTEL before) and all they had to do was a transferral. I received a Router and ****le, but no internet for more than a month. They keep deducting money from my account although no Fibre Internet provided. I cancelled, and they still deducted. I already changed to a new ISP which is much better, and today Vodacom is telling my my order is complete. This is complete and utter unprofessionalism. I cancelled and have a confirmation email and now they want to say the sale is complete and wants to bill me?! This is unacceptable and I will open a case of ***** if they deduct money again from my account.
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Vodacom's replyOfficial
02 Jun 2021, 11:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jun 2021, 11:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Solomon S's updateReviewer Update
07 Jun 2021, 14:46Thank you for the prompt response, investigation and correction on my statement and credit of my money. I genuinely appreciate it and feel fully satisfied with your handling and correction of this issue! Well Done. I am very Happy.
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Solomon S's update07 Jun 2021, 14:46
Reviewer Update
Thank you for the prompt response, investigation and correction on my statement and credit of my money. I genuinely appreciate it and feel fully satisfied with your handling and correction of this issue! Well Done. I am very Happy.