WL
Wayne L
1 reviews | Active since Aug 2011
28 May 2019, 09:20
Vodacom Fibre is a disaster!!!
The service delivery of Vodacom Fibre does not exist. The processes they have in place are not working at all and makes the lives of the customers hell.
Requests logged are closed without any follow up, leading to the customer having to log several calls for the same issue. The average turnaround time for issues that I've logged are several weeks.
I strongly recommend that customers rather use to smaller ISP's for their Fibre until Vodacom Fibre resolve their process and service deliver issues.
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Replies (2)
Vodacom's replyOfficial
28 May 2019, 12:12 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 May 2019, 12:12
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
28 May 2019, 18:28 Dear Wayne
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply28 May 2019, 18:28
Official
Dear Wayne
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team